My Florida Training and Testing Center’s Refund Policy
Together My Florida Training and Testing Center, LLC (MFTTC) and Sunset Learning (SLI) want to provide our students with the highest level of quality training and service. In order to make sure each student is completely satisfied with their experience, we extend to each student our audit policy. Students who have taken an MFTTC delivered class may retake (audit) the class to achieve the goals and objectives outlined in the course description without additional cost to them within one year of the original course training date.
Audit students are subject to the following terms and conditions: (a) The audited class must be the same version as the original class attended; (b) The student must retain and bring their original course materials with them, as they will not receive a new student kit unless they opt to purchase one; (c) Audits are allowed on a space available basis; (d) if the original course was attended at one of our remote sites, audits may be subject to additional fees; (e) if the original course was attended at one site and the audit is taking place at a different site, the audit may be subject to additional fees.
Cancellations, Substitutions, and Reschedules for Public Classes
We understand that there are reasons that are beyond control that may cause our students to either cancel or reschedule their course enrollment. For any cancellations, substitutions or reschedules, written notice must be given to MFTTC immediately. Any student that chooses to reschedule will be given a 6 month time frame to attend a new training date.
If a student chooses to reschedule their enrollment more than fifteen business days prior to the start of class, we will do so with no penalty. If a student chooses to reschedule less than fifteen business days prior to the training start date, we will reschedule them into a different training date of their choice and they will automatically be put on the waitlist for the course and will be granted final admission ten business days prior to class start day based on enrollment levels.
For cancellation notice received more than fifteen days prior to the class date, students may receive either a full refund or reschedule into another class date. For cancellation notice less than fifteen business days prior to the class start date, students will receive an voucher in the amount of the paid tuition to use for the same course up to a six months time frame and will be automatically put onto the wait list of the course of their choice and granted final admission ten business days prior to class start day based on enrollment levels.
Student substitutions may be made at any time prior to the class start date. MFTTC recommends that students substitutions instead of cancellation. Failure to attend without written notice to MFTTC prior to the class start date will be considered a no show and will result in forfeiture of the full course price. MFTTC reserves the right to reschedule a course at any time.
Class Cancellation Policy – Private Training Sessions
If an MFTTC Customer cancels or reschedules a private training session with less than fifteen business days of the scheduled start date, the Customer will be charged 25% of the base course fee. If cancellation or reschedule occurs within ten business days of the start date, Customer will be charged 50% of the base course fee. Any such fees charged will not be applied to the price of any rescheduled courses.
Classroom Training Tuition & Schedule
Tuition fees cover all course materials, refreshments, and Course Certificate of Completion. It is important to confirm specific details regarding the class schedule, including standard classroom training start times, if not already confirmed in your pre-class correspondence. Please note that Bootcamps have extended hours.
Payment Policy for Training
Prior to attending any Sunset Leaning Institute training session a valid and acceptable form of payment must be received. Sunset Learning gladly accepts Cisco Learning Credits, all major credit cards (Visa, Master Card, American Express, and Diners Club), checks, wire transfers, and corporate purchase orders (with credit approval). Company issued Purchase Orders for three (3) student registrations or less are also accepted with the understanding that a credit card is required to secure registration as a backup. In the situation that a student is unable to attend training and does not supply sufficient notification (fifteen business days in writing) as stated in our cancellation and reschedule policy, this credit card will charged the registered value of the training. Any Company Purchase Order for three (3) student registrations or less provided as payment with no credit card as a backup is considered a waitlisted enrollment. Waitlisted students will be granted admission five (5) business days prior to class start based on enrollment availability.
SLI does not accept self-paying students. If a personal credit card is used as a form of payment, the student agrees that their company will reimburse them.
Pricing, registration terms, and conditions are subject to change without notice. Classroom Learning programs are available only to employer-sponsored trainees. SLI reserves the right to refuse credit or services to anyone at its discretion. If you have questions regarding our credit policies please contact us at 850.769.1010.
By accepting MFTTC/SLI Terms and Conditions, the individual listed (the “registrant”) certifies that he/she is authorized to obligate his/her company to pay for the student(s) registered to attend the course(s).
The registrant fully understands the cancellation policy and agrees to the terms herein. In the event of default, the registrant’s company or individual will be responsible for reasonable costs of collections including attorney’s fees and interest.